Your Path to a Better Digital Customer Experience

Baochi Nguyen

In the digital era, customer experience (CX) is a defining factor that separates the best businesses from the rest. Every modern business is already well aware of the customer experience imperative. But not every business is executing effectively on delivering better customer experiences. How is your company faring in this area? If you’re not seeing a decline in product returns and customer churn, or improvements in revenue per customer and customer retention –– then more refinements are necessary.

Believe it or not, building better customer experiences doesn’t have to be a herculean effort. In fact, addressing the low-hanging, minimal-effort opportunities can yield high-value outcomes. One such opportunity? Digitizing old-fashioned product documentation.

Meet Conveyer

Conveyer is an AI-powered platform that automatically converts static product documentation into dynamic, personalized online content experiences that deliver data-driven insights. Essentially, Conveyer helps businesses transform an outdated and troublesome customer experience – hunting down product information preserved in hundreds of pages of pdfs – into an intuitive, easy-to-access channel for customer engagement and self-service.

How Conveyer Works

Conveyer’s AI-powered platform ingests your PDF documents –– up to hundreds of pages at once. Using NLP (Natural Language Processing) technology, we parse and organize the content into a structured format that enables easy updates.

Then, Conveyer converts and publishes the content into a web application with embedded multimedia, e.g., video, for a singular and interactive digital experience –– all within one week.

Going forward, your customers will be able to access highly organized product knowledge exactly when they need it via the dynamic web application and a link or QR code. Conveyer provides tracking analytics on who accesses what content and delivers personalization aimed at increasing customer satisfaction and lifetime value.

The Ripe Opportunity for Manufacturing Businesses

Home appliance, electronics, automotive, tool and numerous other product manufacturers are partnering with Conveyer to strategically move into the digital CX space with user friendly modern tools. 

These OEMs know their customers crave instant solutions and flawless customer experiences. They desire answers as fast as possible and get frustrated when they must search for answers or call for live support. If they aren’t happy, they’ll quickly move to a competitor product. In an effort to fuel phenomenal customer experiences and brand loyalty, leading companies are collaborating with Conveyer to level up their digital product information tools and keep customers happy.

Why Conveyer?

  • Automated with easy updates
  • Cost-effective and scalable
  • Empowers customers
  • Increases customer satisfaction 
  • Increases brand loyalty
  • Reduces live support costs
  • Improves operational efficiency
  • Provides for passive revenue growth
  • Allows for additional customer insights 
  • Fuels positive customer experience shares and reviews  

Unlock Revenue Opportunities Hiding in Plain Sight

When you have a strong customer experience strategy, you empower your customers to effortlessly access highly organized product knowledge exactly when they need it. In other words, you put the information right at their fingertips! 

A great customer experience is essential when aiming to avoid negative experiences. A strong self-serve-first strategy is at the core of that. Digital-based self-service portals expand your customer’s knowledge, brand loyalty and offer the tools for independent self-led resolution for the life of your product. 

Moreover, you unlock revenue opportunities that are hiding in plain sight by providing an easy way to shop for additional products and accessories.

Give it a Whirl – Get a Complimentary Conversion of Your Product Documentation 

Seeing is believing! That’s why we’re offering a complimentary conversion of your product documentation. Contact us or upload your document to get started today.

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